Privacy Policy
Muzblox Mobile Ltd
Last Updated: July 2026
Welcome
A Message from Muzblox
At Muzblox Mobile Ltd, we believe staying connected should never come at the expense of your privacy.
When you choose Muzblox, you're trusting us with your personal information. We recognise that trust is something to be earned, not assumed.That's why we've written this Privacy Policy in clear, straightforward language. It explains what information we collect, why we collect it, how we use it, how we protect it and the choices available to you.
Whether you're browsing our website, using our app, purchasing an eSIM or contacting our support team, we're committed to handling your information responsibly, securely and transparently.
If anything in this policy isn't clear, we'd much rather you ask us than be left guessing.
If you have any questions about this Privacy Policy or how we handle your information, please contact us at: support@muzblox.com
Privacy at a Glance
Estimated reading time: 8–10 minutes
This Privacy Policy explains:
✔ What personal information we collect
✔ Why we collect it
✔ How we use it
✔ How we keep it secure
✔ Who we share it with
✔ Your privacy rights
✔ How to contact us
1. Who We Are
This Privacy Policy applies to Muzblox Mobile Ltd ("Muzblox", "we", "our" or "us").
We provide international eSIM connectivity services through:
> www.muzblox.com
> app.muzblox.com
> The Muzblox web application
> Future iOS and Android applications
> Associated customer support services
Our mission is to make global connectivity simple, transparent and reliable while respecting the privacy of every customer who uses our services.
If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact: support@muzblox.com
Support Hours
Monday–Friday
9:00am – 6:00pm (UK Time)
Priority Support is available through the Muzblox app for urgent service-related matters.
Muzblox Mobile Ltd is committed to processing personal information responsibly and in accordance with applicable UK data protection legislation.
2. Our Privacy Principles
Privacy isn't simply a legal requirement for us—it's one of the ways we build trust with our customers.
Our approach is guided by the following principles:
We only collect what we need.
We only collect information that helps us provide, improve and secure our services.We never sell your personal information.
Your personal information belongs to you.
We will never sell your personal information to third parties for advertising, marketing or commercial gain.
We protect your information.
We use appropriate technical and organisational measures designed to safeguard your information against unauthorised access, disclosure, alteration or destruction.
We are transparent.
We believe you should always understand what information we collect, why we collect it and how it is used.
We respect your choices.
Where you have choices regarding cookies, marketing communications or optional features, we aim to make those choices clear and easy to manage.
3. Definitions
For the purposes of this Privacy Policy:
Account means your registered Muzblox account.
App means the Muzblox web application together with any future mobile applications.
Customer means any individual using our website, app or services.eSIM means a digital SIM profile supplied electronically for use on a compatible device.
Personal Information means any information that identifies, relates to or could reasonably identify an individual.
Services means all products and services provided by Muzblox Mobile Ltd.
Wallet means the electronic balance associated with your Muzblox account that may be used to purchase eligible products and services.
Website means www.muzblox.com together with any associated webpages operated by Muzblox Mobile Ltd.
4. The Information We Collect
The information we collect depends on how you interact with Muzblox. Some information is provided directly by you, while other information is generated automatically when you use our services.
We only collect information that is necessary to provide our services, improve your experience, protect our platform and comply with our legal obligations.
Account Information
When you register for a Muzblox account, we create information associated with your account, including:
•Account creation date
•Account preferences
•Login methods
•Notification preferences
•Wallet balance
•Purchase history
•Transaction history
•Support history
This allows us to provide our services securely and efficiently.
Sign-In Information
You may choose to create an account using:
•Email address and password
•Google Sign-In
•Other supported authentication providers made available within the app.
Depending on the sign-in method you choose, we may receive basic account information from your chosen authentication provider, such as your name, email address and profile image.
We only receive information that you have authorised the provider to share.
Purchase & Wallet Information
When you purchase an eSIM or add funds to your Wallet, we may collect information relating to:
•Purchased plans
•Travel destinations
•Transaction references
•Wallet top-ups
•Wallet balance
•Purchase dates
•Refund requests
•Promotional discounts applied
•Payment status
This information helps us deliver the services you have purchased and maintain accurate financial records.
Please note that payment card information is processed securely by our trusted payment providers. Muzblox Mobile Ltd does not store your full payment card details.
Device Information
To provide eSIM services and help ensure compatibility, we may collect limited technical information about your device, including:
•Device model
•Operating system
•Device language
•App version
•Device identifiers where necessary for service functionality
•eSIM compatibility information
This information helps us improve app performance, diagnose issues and deliver compatible services.
Usage Information
When you use our website or app, we may automatically collect information such as:
•Pages visited
•Features used
•App interactions
•Device performance information
•Error logs
•Diagnostic information
This helps us understand how our services are used so we can continually improve them.
Communications
When you contact us, we may keep records of communications including:
•Emails
•Support requests
•Priority Support tickets
•Chat conversations
•Feedback
•Customer satisfaction responses
These records help us provide ongoing support and improve the quality of our service.
Notifications
Where enabled, we may send notifications relating to:
•Account security
•Purchases
•Wallet activity
•eSIM activation
•Plan expiry
•Data usage
•Important service updates
Marketing notifications will only be sent where you have chosen to receive them.
Marketing Preferences
If you choose to subscribe to our mailing list, we may send you information about:
•New features
•New destinations
•Promotions
•Company news
•Service updates
•Charity initiatives
You may unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or by updating your account preferences.
Please note that transactional emails relating to your account or purchases will still be sent where necessary to provide our services.
5. How We Use Your Information
We use your personal information only where necessary to provide our services, meet legal obligations, protect our platform and improve your experience.
We may use your information to:
• Create and manage your account.
• Deliver purchased eSIM services.
• Process wallet top-ups and purchases.
• Provide customer support.
• Send service-related communications.
• Improve our website, app and customer experience.
• Detect fraud, misuse and security threats.
• Comply with legal obligations.
• Send marketing communications where you have chosen to receive them.
Good to know: We aim to explain our privacy practices clearly and only use your information where there is a legitimate reason to do so.
6. How We Share Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to process payments, deliver connectivity services, host and maintain our services, provide support tools or comply with legal obligations. These providers are expected to protect your information appropriately.
Good to know: We aim to explain our privacy practices clearly and only use your information where there is a legitimate reason to do so.
7. Cookies & Tracking Technologies
Our website uses cookies to improve your experience. Essential cookies are required for the website to function correctly. Non-essential cookies such as analytics are only used where you have provided consent through our cookie banner. You can change your cookie preferences at any time.
Good to know: We aim to explain our privacy practices clearly and only use your information where there is a legitimate reason to do so.
8. Data Security
We use appropriate technical and organisational measures to safeguard your information.
Although no online service can guarantee absolute security, we continually review and improve our security practices.
Good to know: We aim to explain our privacy practices clearly and only use your information where there is a legitimate reason to do so.
9. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.
Good to know: We aim to explain our privacy practices clearly and only use your information where there is a legitimate reason to do so.
10. Your Rights
You may have the right to access, correct, delete or restrict the processing of your personal information, request a copy of your data, withdraw consent where applicable and lodge a complaint with the UK Information Commissioner's Office (ICO).
Good to know: We aim to explain our privacy practices clearly and only use your information where there is a legitimate reason to do so.
11. International Transfers
As an international eSIM provider, some trusted service providers may process information outside the UK. Where this occurs, we take appropriate safeguards to protect your information.
Good to know: We aim to explain our privacy practices clearly and only use your information where there is a legitimate reason to do so.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website together with the date it was last updated.
Good to know: We aim to explain our privacy practices clearly and only use your information where there is a legitimate reason to do so.
13. Contact Us
If you have any questions about this Privacy Policy, please contact support@muzblox.com.
Support Hours: Monday–Friday, 9:00am–6:00pm (UK Time).
Priority Support is available through the Muzblox app for urgent service-related matters.
Good to know: We aim to explain our privacy practices clearly and only use your information where there is a legitimate reason to do so.