Wallet Policy

Muzblox Mobile Ltd
Wallet Policy
Last updated: July 2026

About the Muzblox Wallet

The Muzblox Wallet allows you to add funds to your account so you can purchase eligible eSIM plans quickly and conveniently without entering your payment details each time.

1. Adding Funds

You may top up your Wallet using the payment methods available within the app.

Wallet funds are stored as account credit and may only be used to purchase eligible products and services offered by Muzblox Mobile Ltd.

2. Using Your Wallet

Wallet balances can be used to purchase one or more eligible eSIM plans. Wallet funds do not expire and will remain available until they are used.

3. Wallet Refunds

Unused Wallet funds may be refunded within 14 calendar days of the original top-up, provided none of those funds have been used. After 14 days, Wallet top-ups become non-refundable. However, any remaining balance will continue to be available indefinitely for future purchases.

4. Security

You are responsible for keeping your account secure. If you believe someone has accessed your account without permission, please contact us immediately via support@muzblox.com.

5. Fraud & Misuse

We may suspend Wallet functionality or accounts where we reasonably believe there has been fraud, attempted fraud, payment abuse, chargebacks or other misuse of our services.

6. Changes to this Policy

We may update this Wallet Policy from time to time. The latest version will always be available on our website.

Need Help?

If you have any questions about your Wallet or a Wallet transaction, please contact support@muzblox.com.

Support Hours:
Monday-Friday 9:00am-6:00pm (UK Time)
Priority Support is available through the Muzblox app.